Shipping and Processing

Shipping Policy, Methods, and Rates

Although certain restrictions apply, RobertsCrafts.com ships to all states, including Alaska and Hawaii. We also ship to Military APO / FPO addresses and P.O. Boxes. We use both UPS and USPS for shipping destinations in the United States. At checkout, you can choose from two delivery methods for your Standard Ship items: Standard Ground Shipping or Second Day Shipping

Please Note: All orders are packaged and shipped out within 3 business days (Monday-Friday) of receiving your order. When you chose a delivery route, it is intended to expedite your delivery time. We still need time to prepare and package your order - the expedited delivery time will start once the order leaves our facility. If you choose expedited delivery and you place your order after noon Friday, Saturday or Sunday, your order will still need two business days of the next week to process through our system.

Standard Ground Shipping

Standard Ship Items sent by Standard Ground Shipping will typically arrive within three to eight business days after leaving the warehouse. Most orders leave the warehouse in 24-72 hours. Business days are Monday-Friday, excluding federal holidays within the United States.

Second Day Shipping

The delivery of most Standard Ship Items can be upgraded to Second Day Shipping. Items shipped using the Second Day Shipping method usually arrive two business days after leaving the warehouse. Most orders leave the warehouse in 48-72 hours. Business days are Monday-Friday, excluding federal holidays within the United States.

UPS requires a street address. Addresses with only a PO Box will be sent by USPS Priority Mail.

Hawaii/Alaska Air

Shipments going to Hawaii or Alaska can only be shipped by 2nd Day Air. Items shipped this method usually arrive two business days after leaving our warehouse.

Canada Shipping

Ship Method DHL Global Mail
Delivered by local postal carrier
Delivery Time 5–10 Business Days
Taxes & Duties Included on your invoice
Tracking Available through DHL Global Mail

Returns

At RobertsCrafts.com, your purchase is 100% satisfaction guaranteed. If for any reason you choose to return your selection, we’ll refund the purchase price to your credit card account. You may return your product in the original unopened package within 45 days for a full refund. Shipping charges are not refundable and you are responsible for the return shipping charges. Please contact Customer Service by email (customerservice@robertscrafts.com) for a return authorization number (RA #) and the address to ship your returned product. The RA# must be clearly visible on the outside of each returned carton. You must also include your packing slip with your returned items.

STANDARD SHIPPING
Order Total Shipping Cost
$0 - $7.99 $4.95
$8 - $39.99 $7.95
$40 - $59.99 $8.95
$60 - $79.99 $9.95
$80 - $99.99 $10.95
$100 - $249.99 $12.95
$250 & Over $15.95
2 DAY EXPRESS
Order Total Shipping Cost
$0 - $7.99 $34.45
$8 - $39.99 $36.45
$40 - $74.99 $39.45
$75 - $249.99 $57.45
$250 & Over $85.45
CANADA SHIPPING
Order Total Shipping Cost
$0 - $19.99 $8.95
$20 - $39.99 $9.95
$40 - $59.99 $10.95
$60 - $99.99 $11.95
$100 - $199.99 $14.95
$200 - $249.99 $16.95
$250 - $499.99 $17.95
$500 & Over $23.95